Shipping policy

Shipping policy

Order processing

House of Oliveiro pieces are handcrafted and carefully inspected before shipping. Orders are normally prepared within 1–5 business days, excluding weekends and public holidays.

Some pieces are made to order or personalised and may require additional preparation time. Where a different processing time applies, this will be stated on the product page or communicated to the customer.

Stock availability

Products marked as sold out cannot be ordered unless they are specifically offered as a pre-order or made-to-order item.

In the unlikely event that an item becomes unavailable after an order has been placed, we will contact the customer as soon as possible. The customer may choose to wait, select an available alternative or receive a full refund, including any shipping costs paid for that order. We will never substitute a product without the customer’s permission.

For pre-order and made-to-order items, the expected preparation or dispatch period will be stated on the product page or communicated separately.

Shipping destinations and costs

The available shipping methods, shipping costs and estimated delivery times for your address are shown during checkout.

Orders within the Netherlands qualify for free standard shipping when the applicable order threshold shown on our website is reached. Promotional shipping codes may be subject to separate conditions.

Delivery times

Delivery times shown during checkout are estimates and begin after the order has been dispatched. Delays may occasionally occur due to the shipping carrier, customs procedures, public holidays or circumstances beyond our reasonable control.

You will receive a shipping confirmation when your order has been dispatched. Tracking information will be provided where available.

Responsibility for delivery

House of Oliveiro remains responsible for the shipment until it has been delivered to the customer.

If tracking shows an unusual delay, loss or another delivery issue, please contact salam@houseofoliveiro.com so that we can investigate this with the shipping carrier. Please include your order number.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error.

If an order has not yet been dispatched, we will try to correct the address. Once an order has been dispatched, changing the delivery address may no longer be possible. Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer, where legally permitted.

Damaged packages

Please inspect your order upon delivery. If your item arrives damaged, please contact salam@houseofoliveiro.com as soon as possible and include your order number, photographs of the packaging and photographs of the item. We will assess the issue and provide an appropriate solution.

International orders

For destinations outside the European Union, import duties, taxes and customs fees may apply. Unless stated otherwise during checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs procedures may cause delays that are outside our direct control.

Contact

For questions regarding shipping or delivery, please contact:

salam@houseofoliveiro.com