Shipping & delivery

Shipping & Delivery

Each House of Oliveiro piece is carefully prepared, inspected and packaged before it leaves our atelier in the Netherlands.

Processing times

Orders are normally prepared within 1–5 business days, excluding weekends and public holidays.

Some pieces are made to order, personalised or offered as a pre-order. Where a different preparation time applies, this will be stated on the product page or communicated separately.

Availability

Items marked as sold out cannot be ordered unless they are specifically available as a pre-order or made-to-order piece.

In the unlikely event that an item becomes unavailable after ordering, we will contact you as soon as possible. You may choose to wait, select an available alternative or receive a full refund.

Shipping

The available shipping methods, costs and estimated delivery times for your address are shown during checkout. Any applicable free-shipping offer or promotional code will also be calculated at checkout.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

House of Oliveiro remains responsible for your shipment until it has been delivered. If your parcel appears to be delayed or lost, please contact us so that we can investigate this with the shipping carrier.

Please note that delivery times are estimates. Delays may occasionally occur due to the carrier, customs procedures, public holidays or circumstances beyond our reasonable control.

Questions?

For questions regarding your order, shipping or delivery, you are always welcome to contact us at:

salam@houseofoliveiro.com